Frequently Asked Questions

Everything you need to know about your Esmé shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Do you ship internationally?

Yes, Esmé ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my Esmé garments?

To ensure longevity, we recommend following the care instructions on the inner label. Most of our delicate pieces prefer a cold hand wash and being laid flat to dry.